Returns & Exchanges

At Consumer Hearing, we want you to experience perfect clarity with every purchase. If you are not completely satisfied with your audio device, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully place the electronics in their original packaging, ensuring all accessories, manuals, and charging cables are included to avoid restocking fees.

• 3.
  Ship the Item

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5 to 7 business days.