Frequently Asked Questions
Everything you need to know about your hearing journey.
Do I need a prescription to purchase hearing aids from Consumer Hearing?
No, our devices are high-quality over-the-counter (OTC) hearing aids designed for adults with mild-to-moderate hearing loss, allowing you to purchase directly without a medical prescription.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your devices sooner.
What is your return policy and trial period?
We offer a 45-day risk-free trial period. If you are not completely satisfied with your purchase, you can return the product for a full refund within 45 days of delivery.
Are the hearing aids rechargeable or do they use batteries?
Most of our modern hearing solutions feature advanced lithium-ion rechargeable batteries that provide a full day of use on a single charge, though we also carry select battery-operated models.
Do you offer a warranty on electronic components?
Yes, all Consumer Hearing devices come with a standard 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help make hearing health more affordable.